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Annoula Wylderich's avatar

It is incredibly sad and shameful that wonderful, adoptable animals can end up losing their lives simply because of really poor management - especially when help is offered. There is no excuse for that. As we have seen (and as has been evidenced in this piece), so many of these shelters resort to stonewalling and neglecting to properly communicate. One has to wonder just how informed their staffs are about their own policies.

Merritt and Beth Clifton's avatar

This situation brings to mind the phrase "The right way, the wrong way, & the Army way," or Navy way, the latter meaning a way of doing things made excessively bureaucratic by multiple levels of command issuing conflicting orders that no one has ever taken the time & trouble to think through and reconcile, partly because that job would have to be done in consultation among upper echelon brass, second looies, & master sergeants to understand the widening gap between intent upstairs & effects on the ground. Warren Cox again comes to mind, specifically his aphorism "Listen to your staff" during his twice-daily kennel walk-throughs. If something wasn't working, he wanted to know about it. But also coming to mind is that Warren got fired about 20 times in his 60-year shelter management career, always for raising issues with the board that they didn't want to deal with.

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